Privacy Policy
Last Updated: September 30, 2026 · Madrid Plumbers
1. Introduction
This Privacy Policy explains how Madrid Plumbers ("we," "our," or "us"), operating via madridplumbingllc.link, collects, uses, discloses, and safeguards personal information gathered when you visit our website, call our dispatch line at (858) 363-8298, or submit an online service request.
2. Information We Collect
We may collect information directly from you or automatically when you interact with our services:
- Contact Information: Your name, phone number, physical service address, and email address when you call us or fill out an inquiry form.
- Service Details: Information describing your plumbing issue, property type, emergency status, and equipment details.
- Call Data: Call records, timestamps, phone numbers, and call recordings used solely for customer service quality assurance, training, and dispatch coordination.
- Website Usage Data: Technical logs including IP addresses, browser types, referring URLs, pages visited, and interaction timestamps.
3. How We Use Your Information
Your information is used strictly to fulfill legitimate business and service coordination purposes:
- To dispatch qualified, independent local plumbing technicians to your location in West Chester, PA or surrounding communities.
- To provide upfront price quotes, scheduling confirmations, and emergency repair follow-ups.
- To respond to your inquiries submitted via our contact forms.
- To measure marketing performance and improve website reliability, speed, and usability.
- To comply with applicable Pennsylvania state and local regulations.
4. Information Sharing & Third Parties
Madrid Plumbers connects consumers with independent local plumbing contractors. To facilitate your requested service, we share your contact details and service description directly with the independent plumbing technician assigned to evaluate and resolve your issue. We do not sell, rent, or trade your personal information to third-party data brokers or marketing list aggregators.
5. Cookies & Analytics
We may use basic cookies and tracking technologies to analyze aggregated website traffic patterns. You can instruct your web browser to refuse all cookies or to alert you when a cookie is being sent.
6. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, loss, or disclosure. However, no electronic transmission over the internet or telecommunications network is 100% secure.
7. Contact Us Regarding Your Privacy
If you have questions, concerns, or requests regarding this Privacy Policy, please contact our support office: